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Covid-19 Policy and Appointments
APPOINMENTS
At this time, to limit the number of customers in the store, we continue to operate by appointment until further notice. This applies to both repair services and in-store shopping. Appointments can be made by phone, email, or on our website.
REPAIR SERVICES
For repair services, you will be required to drop-off your property and will be contacted upon completion of repairs. For quick repairs, you may wait outside of the store or in your car until repair is completed. Customers are not permitted to wait inside the store for repairs.
IN-STORE SHOPPING
For in-store shopping, customers are required to maintain social distancing at all times.
MASK POLICY
All customers are required to wear a mask at all times while inside the store. This is our store policy. Cycle Active reserves the right to refuse service to any customer that does not follow our store policy.
MAXIMUM CAPACITY
At this time the capacity at Cycle Active is limited to TWO customers inside the store at any given time. Even though this is less than 50% off the maximum store capacity, this is the policy of Cycle Active and is up to the discretion of Cycle Active on a case by case basis.
Customer Property
Cycle Active has a policy regarding customer property that has not been picked up after service has been completed and the customer has been notified. Storage fees apply after 60 days that property is not picked up.
FIRST NOTICE
Cycle Active will attempt to make contact with the customer as soon as repair service has been completed. This first contact marks the first day of the 60 day period mentioned below. Contact may be in the form of a phone call (answered or not), voicemail, text message, or email, whichever is provided by the customer at time of drop-off.
SECOND NOTICE
Cycle Active may choose to make a second attempt to contact the customer between 14-30 days after the first contact.
THIRD AND FINAL NOTICE
Cycle Active may choose to make a third and final attempt to contact the customer at the 60 day mark. After 60 days, the customer will be subject to storage fees for any property left at Cycle Active. See below for the breakdown of storage fees.
STORAGE FEES
If your property has been at Cycle Active for over 60 days, you will be charged a flat storage fee of $50 PER EACH PROPERTY if your property is picked up within 48 hours of the THIRD AND FINAL NOTICE.
Following the 48 hours, you will be charged an EXTRA $2 PER DAY, PER EACH PROPERTY that is not picked up, for a maximum of 30 days, after which your property will be deemed abandoned and disposed of at the discretion of Cycle Active.
EXAMPLE
Jane Doe left two bicycles at Cycle Active, and has arrived to pick them up exactly 90 days after repair has been completed and she has been contacted one or more times. ON TOP of the repair cost she owes, she will also be charged a total of $220 for storage of the two bikes. The breakdown would look like this:
60 day flat fee: $50 for 2 bikes = $100
Extra daily fees, for 30 days: $2 per day for 2 bikes = $120
Total Storage Fees = $220
If she had waited just one extra day to pick up her two bikes, they would have been deemed abandoned and may have already been disposed of.
AFTER 90 DAYS AND THREE NOTICES
If there have been already been THREE attempts to contact the customer to arrange pick up after service completion, and it has been over 90 days, and the property has not been picked up, there will be no further attempts to contact the customer, and the property will be deemed abandoned and disposed of at the discretion of Cycle Active.
STORAGE LOCATION
Any property that has not been picked up after repair completion, can be relocated to a secondary storage location at any point after 14 days of FIRST NOTICE, with or without notice of relocation to the customer, at the discretion of Cycle Active, depending on storage space. If your property has been relocated to a secondary storage location, Cycle Active will need to transport your property back to Cycle Active's primary location and you will need to make an appointment to pick up your property from Cycle Active's primary location. You may be subject to transportation fees, at the discretion of Cycle Active.
This policy and all fees mentioned above are non-negotiable, non refundable, and may be subject to changes without notice. Repair costs always apply on top of storage fees. Cycle Active maintains the final decision related to this policy.
Test Drives
At this time, due to Covid-19, we do not offer test drives on any models.