Store Policy

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BATTERIES AND ELECTRONIC ITEMS

Cycle Active does not keep batteries overnight for safety reasons. All repairs with non-detachable batteries MUST be picked up the same day, unless deemed safe by the store mechanic. 

Customers are asked to leave detachable batteries at home or remove them prior to drop-off. All non-detachable batteries will be inspected at the time of drop-off. 

Cycle Active may refuse repair service at any time if the battery has any signs of damage. Water-damaged batteries WILL NOT BE ACCEPTED, no exceptions. Battery items that are not picked up the same day as specified, will be relocated and subject to a minimum $50 per day storage/transportation fee.

ABANDONED PROPERTY

Cycle Active has a strict policy regarding customer property (electric or not) that has not been picked up after service has been completed and the customer has been notified. Storage fees apply after 60 days that property is not picked up.

FIRST NOTICE  

Cycle Active will attempt to make contact with the customer as soon as repair service has been completed. This first contact marks the first day of the 60 day period mentioned below. Contact may be in the form of a phone call (answered or not), voicemail, text message, or email, whichever is provided by the customer at time of drop-off.
 

SECOND NOTICE

Cycle Active may choose to make a second attempt to contact the customer between 14-30 days after the first contact.

THIRD AND FINAL NOTICE

Cycle Active may choose to make a third and final attempt to contact the customer at the 60 day mark. After 60 days, the customer will be subject to storage fees for any property left at Cycle Active. See below for the breakdown of storage fees. 

STORAGE FEES

If your property has been at Cycle Active for over 60 days, you will be charged a flat storage fee of $50 PER EACH PROPERTY if your property is picked up within 48 hours of the THIRD AND FINAL NOTICE.  

Following the 48 hours, you will be charged an EXTRA $2 PER DAY, PER EACH PROPERTY that is not picked up, for a maximum of 30 days, after which your property will be deemed abandoned and disposed of at the discretion of Cycle Active.  

EXAMPLE

Jane Doe left two bicycles at Cycle Active, and has arrived to pick them up exactly 90 days after repair has been completed and she has been contacted one or more times. ON TOP of the repair cost she owes, she will also be charged a total of $220 for storage of the two bikes. The breakdown would look like this:

     60 day flat fee: $50 for 2 bikes = $100
     Extra daily fees, for 30 days: $2 per day for 2 bikes = $120
     Total Storage Fees = $220 

If she had waited just one extra day to pick up her two bikes, they would have been deemed abandoned and may have already been disposed of. 

AFTER 90 DAYS AND THREE NOTICES 

If there have been already been THREE attempts to contact the customer to arrange pick up after service completion, and it has been over 90 days, and the property has not been picked up, there will be no further attempts to contact the customer, and the property will be deemed abandoned and disposed of at the discretion of Cycle Active.  

STORAGE LOCATION

Any property that has not been picked up after repair completion, can be relocated to a secondary storage location at any point after 14 days of FIRST NOTICE, with or without notice of relocation to the customer, at the discretion of Cycle Active, depending on storage space. If your property has been relocated to a secondary storage location, Cycle Active will need to transport your property back to Cycle Active's primary location and you will need to make an appointment to pick up your property from Cycle Active's primary location. You may be subject to transportation fees, at the discretion of Cycle Active. 

This policy and all fees mentioned above are non-negotiable, non refundable, and may be subject to changes without notice. Repair costs always apply on top of storage fees. Cycle Active maintains the final decision related to this policy.